Store Policy
Our sales policy stipulates that all transactions are considered final, and refunds will not be granted under any circumstances. However, at Lumi, we value your satisfaction and encourage you to reach out if you have any concerns about your purchase. We offer exchanges only within 7 business days of receiving your order. To initiate an exchange, please contact us via email within 48 hours of receiving your purchase. Please note that, in compliance with health regulations and federal laws, we are unable to accept used human hair products. Exchanges will be voided if the item is removed from its bundle and shows any visible signs of use.